Returns & Refunds

Our Philosophy

At Eco Perennial, we strive for perfection in every stem. Our goal is to bring everlasting beauty into your home through our curated botanical art. If you are not completely satisfied with your purchase, we are here to help you find a solution that blooms for you.

As a brand committed to sustainability, we encourage mindful shopping to minimize the environmental impact of shipping and carbon emissions.

1. Return Window

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

Unused and unbent.
In its original packaging (this is crucial to protect the delicate silk and "Real Touch" petals during transit).
Accompanied by the receipt or proof of purchase.

Note: Returns that arrive damaged due to improper repacking may not be eligible for a full refund.

3. How to Start a Return

To initiate a return, please contact us at [support@ecoperennial.com].

If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

Quality Issues: If the return is due to a defect or an error on our part, we will cover the return shipping costs.
Personal Preference: For "change of mind" returns, the customer is responsible for the return shipping fees and any associated customs duties.

5. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery.

Please include your order number and clear photos of the damage (including the packaging).
We will evaluate the issue and make it right via a replacement or a refund.

6. Non-Returnable Items

Certain types of items cannot be returned:

Gift cards.
Final sale items or "Last Chance" clearance products.
Custom-made or bespoke floral arrangements.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.

🌿 Think Before You Ship

As part of our commitment to the planet, every return shipment contributes to our collective carbon footprint. If your blooms aren't quite right for your space, we encourage you to consider gifting them to a friend or loved one before opting for a return. It’s a beautiful way to share the joy while being kind to the Earth.