Privacy policy

Privacy Policy

This Privacy Policy describes how Eco Perennial (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from ecoperennial.com.

1. COLLECTION OF PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device Information: Collected automatically via cookies, log files, web beacons, tags, or pixels. Examples include browser version, IP address, time zone, and how you interact with the Site.

  • Order Information: Collected from you to provide products or services. Examples include name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Customer Support Information: Information you provide when contacting us for assistance.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes:

  • Offering products for sale and processing payments.

  • Shipping and fulfillment of your orders.

  • Communicating with you and keeping you informed about new products, services, or offers.

  • Screening our orders for potential risk or fraud.

  • Providing you with information or advertising relating to our products or services when in line with the preferences you have shared with us.

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Shipping Partners: We share your info with carriers to deliver your perennial stems.

  • Marketing Partners: We may use your information to provide targeted advertisements or marketing communications (e.g., Google Analytics, Pinterest Tags).

4. BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes using Pinterest pixels and Google Analytics to understand how our customers use the Site.

You can opt out of targeted advertising by:

5. YOUR RIGHTS (GDPR & CCPA)

  • GDPR (European Residents): If you are a resident of the European Economic Area (EEA), you have the right to access the Personal Information we hold about you and to ask that your personal information be corrected, updated, or erased.

  • CCPA (California Residents): If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’) and to ask that your personal information be corrected, updated, or erased.

To exercise these rights, please contact us through the contact information below.

6. COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

7. DATA RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

8. CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@ecoperennial.com.